Enhanced Technology for Logistics Courier Delivery Using RFID Label to Minimize Processing Time

Nia Novitasari - Telkom University, Bandung, 40257, Indonesia
Nashirudin Anwar - Sefatech.id, Bandung, 40192, Indonesia


Citation Format:



DOI: http://dx.doi.org/10.30630/joiv.6.3.1229

Abstract


Courier services have become a sector that has experienced a growth spurt during the Covid-19 pandemic. The soaring growth of courier services is due to e-commerce in Indonesia. Increased people's digital activities show this during the pandemic, including online or online shopping. Data from the Indonesian Ministry of Finance shows that purchase transactions via e-commerce increased 18.1 percent to 98.3 million, with a total transaction value of 9.9 percent to Rp20.7 trillion. Fast and efficient delivery and pick-up of goods is the core operation of courier services. The biggest challenge for courier service providers is how to compete with other companies that offer the same type of service. Service users are increasingly demanding the security and reliability of delivery services so that they can meet the expectations of service users. The expectations of service users used as targets for company achievement are (1) reliability (on time, accuracy, integrity), (2) convenience (collecting units, delivery coverage, operating hours), (3) services, and (4) cost. Based on the activities in courier services, the potential for errors or inefficiencies in processing time is in the pre-delivery activities. In the pre-delivery activity is also the initial activity used to input the data base, collect goods, distribute goods and so on. This research proposes that RFID Label technology can overcome errors and increase process time efficiency in shipping goods on courier services, especially in pre-delivery and delivery activities.


Keywords


Courier services; RFID label; intelligent technology; logistics; IoT.

Full Text:

PDF

References


C. Indonesia, “Bisnis Logistik dan Jasa Kurir Melejit di Tengah Corona,†CNN Indonesia, 2020. .

J. Jintana, A. Sopadang, and S. Ramingwong, "Idea selection of new service for courier business: The opportunity of data analytics," Int. J. Eng. Bus. Manag., vol. 13, pp. 1–20, 2021, doi: 10.1177/18479790211042191.

A. A. Musyafah, H. W. Khasna, and B. E. Turisno, “Perlindungan Konsumen Jasa Pengiriman Barang Dalam Hal Terjadi Keterlambatan Pengiriman Barang,†Law Reform, vol. 14, no. 2, p. 151, 2018, doi: 10.14710/lr.v14i2.20863.

N. Izzah, D. Rifai, and L. Yao, "Relationship-courier partner logistics and e-commerce enterprises in Malaysia: A review," Indian J. Sci. Technol., vol. 9, no. 9, pp. 1–10, 2016, doi: 10.17485/ijst/2016/v9i9/88721.

T. B. Award, "Top Brand Index Courier Service 2021," Top Brand Award, 2021. .

J. Astuti and E. Fatma, “Evaluasi Pemilihan Penyedia Jasa Kurir Berdasarkan Metode Analytical Hierarchy Process (Ahp),†J. Manaj. Ind. Dan Logistik, vol. 1, no. 1, p. 28, 2017, doi: 10.30988/jmil.v1i1.5.

M. A. Muhammad, N. S. Yusoff, N. Tharra, F. Ahmad, and M. Melan, "Logistics Service Quality of Courier Providers Among Student in Uum," pp. 275–286, 2017.

A. V. Vidyapeetham, "Assessment and Improvement of processes using customer-centric tools in the context of Courier Service."

S. Chopra, P. Meindl, and D. V. Kalra, Supply Chain Management Strategy, Planning, and Operation, vol. 6, no. 0. 2016.

D. Leon, I. Farahana, and B. Kamsin, “Logistics System By Using Rfid Technology,†vol. 17, no. 7, pp. 8659–8667, 2020.

A. Gulc, "Determinants of courier service quality in e-commerce from customers' perspective," Qual. Innov. Prosper., vol. 24, no. 2, pp. 137–152, 2020, doi: 10.12776/QIP.V24I2.1438.

A. Gulc, "Multi-stakeholder perspective of courier service quality in B2C e-commerce," PLoS One, vol. 16, no. 5 May, pp. 1–18, 2021, doi: 10.1371/journal.pone.0251728.

Agu, MN, N. Ci, and O. Bo, "Enhancing Courier Service with the Development of an Interactive Mobile App in Android Platform," IOSR J. Mob. Comput. Appl., vol. 2, no. 2, pp. 2394–42, 2015, doi: 10.9790/0050-0225661.

B. Emmanuel Prince and K. A. Bakon, "A Study on The Need to Implement a Courier Service Application on Android Smartphones," Int. J. Inf. Syst. Eng., vol. 4, no. 2, pp. 28–42, 2016, doi: 10.24924/ijise/2016.11/v4.iss2/28.42.

R. H. & Y. Ericko, “Pengaruh Logistic Service Quality Terhadap Kepuasan Dan Loyalitas Konsumen Kentucky Fried Chicken Di Surabaya.,†Br. Food J., vol. 101, no. 5–6, pp. 493–496, 2015.

G. Arabelen and H. T. Kaya, "Assessment of logistics service quality dimensions: a qualitative approach," J. Shipp. Trade, vol. 6, no. 1, pp. 1–13, 2021, doi: 10.1186/s41072-021-00095-1.

V. Todorovic, M. Neag, and M. Lazarevic, "On the usage of RFID tags for tracking and monitoring of shipped perishable goods," Procedia Eng., vol. 69, no. December, pp. 1345–1349, 2014, doi: 10.1016/j.proeng.2014.03.127.

S. Khan, A. M., and M. S., "Impact of Information Technology on Internal Supply Chain Management Implementation of RFID Tags," Eur. J. Bus. Manag. Res., vol. 5, no. 2, pp. 1–9, 2020, doi: 10.24018/ejbmr.2020.5.2.247.

S. Muzhir and M. Al-Ani, "Packages Tracking Using RFID Technology," Int. J. Bus. ICT, vol. 1, no. 3–4, 2015, [Online]. Available: https://www.researchgate.net/publication/289505094_Packages_Tracking_Using_RFID_Technology.

M. Ahmad, M. Akmal, A. Karim, M. Hafiz, and A. Bin Zaidi, "RFID Application in Courier Services," Int. J. Perceptive Cogn. Comput., vol. 7, no. 1, pp. 108–112, 2021.

J. Chanchaichujit, S. Balasubramanian, and N. S. M. Charmaine, "A systematic literature review on the benefit-drivers of RFID implementation in supply chains and its impact on organizational competitive advantage," Cogent Bus. Manag., vol. 7, no. 1, 2020, doi: 10.1080/23311975.2020.1818408.

X. Zhang, Q. Dong, and F. Hu, "Applications of RFID in logistics and supply chains: An overview," ICLEM 2012 Logist. Sustain. Econ. Dev. - Technol. Manag. Effic. - Proc. 2012 Int. Conf. Logist. Eng. Manag., no. January, pp. 1399–1404, 2012, doi: 10.1061/9780784412602.0213.

V. Desingh and P. Panchuk, "An Overview of RFID Technology Applications and Diffusion in Supply Chain Management," Int. J. Pure Appl. Math., vol. 119, no. 10, pp. 1291–1305, 2018.

D. A. Kurniawan, “Analisis Penerapan Rfid Untuk Menurunkan Biaya Logistik,†J. Transp. Multimoda, vol. 13, no. 1, pp. 11–20, 2017, doi: 10.25104/mtm.v13i1.192.

P. Kgobe and P. A. Ozor, "Integration of radio frequency identification technology in supply chain management: A critical review," Oper. Supply Chain Manag., vol. 14, no. 4, pp. 289–300, 2021, doi: 10.31387/oscm0460303.

W. H. Zhou, N. De Jiang, and C. C. Yan, "Research on Anti-Collision Algorithm of RFID Tags in Logistics System," Procedia Comput. Sci., vol. 154, pp. 460–467, 2018, doi: 10.1016/j.procs.2019.06.065.