Capturing User Experience of Customer-Centric Software Process through Requirement Process: Systematic Review

Wahyu Kusuma - University Putra Malaysia, Malaysia
Azrul Jantan - University Putra Malaysia, Malaysia
Novia Admodisastro - University Putra Malaysia, Malaysia
Noris Norowi - University Putra Malaysia, Malaysia

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Agile and User Experience have become popular for decades due to the ability to understand customer needs. However, both methods have different perspectives on the point of view, value, and quality. Moreover, user research in UX is usually conducted in the long term. The human aspect is a critical thing in Agile, the purpose of this aspect is to understand the value and need of the product, and with the user stories, several developers try to understand the human aspect of customers. In the elicitation process of the UX, developers used user stories to capture customer personality. One important factor is emotion; UX researchers measure emotions from the product journey, but it is unpleasant when the customer finds out the product does not meet expectations. This study aims to research the implementation of capturing emotion in user experience among Agile software development activities from several perspectives. In addition, Limited resources in software projects require innovation that can guarantee the sustainability and quality of the product. In this paper, we used modified systematic mapping to extract, classify, and interpret articles from popular publishers and map the user experience life cycle to answer several existing problems. This research shows that a combination of user requirement and UX increase the product's usability. Moreover, involving the user in the development center increases the project's success.


Agile; user experience; requirement engineering; emotions; user stories; user persona

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