Development Of A Multilingual System To Improved Automated Teller Machine Functionalities In Uganda

Stephen Fashoto - University of Swaziland, Swaziland
Gabriel Ogunleye - Federal University Oye-Ekiti, Nigeria
Patrick Okullu - Kampala International University, Kampala, Uganda
Akeem Shonubi - Caleb University, Imota, Nigeria
Petros Mashwama - University of Swaziland, Swaziland

Citation Format:



This paper presented a new multilingual language for Automated Teller Machine (ATM) in Uganda which serves as an extension to the existing Languages. The existing ATMs have only English, Kiswahili and Luganda as the only available languages. Hence, findings revealed that there are still some prevalent languages e.g. Ateso language that are widely spoken among the people of Uganda which the present ATMs in the country have not captured. The objective of this paper was to propose the integration of the new language (Ateso language) to the existing languages. In this paper, a new language was adopted when it was realized that some people especially in the Buganda region could not manage to interact with the ATMs because they were illiterate. The developed multilingual system prototype was tested using some empirical data and was found to successfully imitate ATM transactions in the local Uganda languages. The results of the study supported the positive impacts on customers that reside in the rural areas since its improved interaction of more users on the ATMs. This paper demonstrated the use of Ateso language for different transactions on the ATM system. The implementation by the banking institutions can aid the ATM users to make more flexible decisions on the usage of the ATM machines.


Automated Teller Machine; Multi-lingual; Unified Modelling Language

Full Text:



Ugandan Bureau of Statistics. Uganda National Household Survey Findings 2009/2010

Drajeh, A.J. (2015). The influence of Parental Education and Literacy Skill Level on Children’s Achievement in Primary School, Moyo District, Rural Uganda, Ph.D. Thesis submitted to The University of Dublin, Trinity College, Dublin.

ATM Industry Association (2012) ATM Worldwide. Available @ atm-s-worldwide/, Access date: November 6, 2012.

Jegede, C. A.(2014). Effects of Automated Teller Machine on the Performance of Nigerian Banks. American Journal of Applied Mathematics and Statistics 2(1): 40-46.

Akinnuwesi, B.A., Uzoka, F-M.E. and Obasa, A.P. (2013). Enhancing automated teller machine with multi-lingual and multi-denominational software functionalities. Int. Journal Electronic Finance, Vol. 7, No. 2, pp.97–114

Batiz-Lazo, B. and Reid, R.J.K. (2011). The development of cash-dispensing technology in the UK. IEEE Annals of the History of Computing, Vol. 33, No. 3, pp.32–45.

Taohai, K., Phimltares, S. and Cooharojananone, N. (2010). Usability comparisons of seven main functions for automated teller machine (ATM) banking service of five banks in Thailand. International Conference on Computational Science and Its Applications, Japan, pp.176–182.

Davis, F.D. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, Vol. 13, No. 3, pp.319–339.

Venkatesh, V., Morris, M., Davis, G. and Davis, F. (2003). User acceptance of information technology: towards a unified view. MIS Quarterly, Vol. 27, No. 3, pp.425–478.

Fong, K.N.K., Chow, K.Y.Y., Chan, B.C.H., Lam, K.C.K., Lee, J.C.K., Li, T.Y.H., Yan, E.W.H. and Wong, A.T.Y. (2010). Usability of a virtual reality environment simulating an automated teller machine for assessing and training persons with acquired brain injury. Journal of Neuroengineering and Rehabilitation, Vol. 7, No. 19, pp.1–9.

Chan, B.C.H., Wong, A.W.K., Lee, T.M.C. and Chi, I. (2009). Modified automatic teller machine prototype for older adults: a case study of participative approach to inclusive design. Applied Ergonomics, Vol. 40, pp.151–160.

Turunen, M., Salonen, E.P., Hartikainen, M., Hakulinen, J., Black, W., Ramsay, A., Funk, A., Conroy, A., Thompson, P., Stairmand, M., Jokinen, K., Rissanen, J., Kanto, K., Kerminen, A., Gamback, B., Cheadle, M., Olsson, F. and Sahlgren, M. (2004) ‘AthosMail – a multilingual adaptive spoken dialogue system for email domain’, Proceedings of Workshop on Robust and Adaptive Information Processing for Mobile Speech Interfaces, Geneva, Available at:, Access Date: 8 November, 2012.

Turunen, M. and Hakulinen, J. (2000b). Mailman – a multilingual speech-only e-mail client based on an adaptive speech application framework. Proceedings of Workshop on Multi-Lingual Speech Communication (MSC 2000), 11–13 October, Kyoto, Japan, Available at:, Access date: 24 December, 2012.

Turunen, M. and Hakulinen, J. (2000a). Jaspis – a framework for multilingual adaptive speech applications. Proceedings of 6th International Conference of Spoken Language Processing, Available at:, Access

date: 24 December, 2012.

Turunen, M. and Hakulinen, J. (2003). Jaspis2 – an architecture for supporting distributed spoken dialogues. Proceedings of the Eurospeech 2003, pp.1913–1916.

Forner, P., Penas, A., Alegria, I., Forascu, C., Moreau, N., Osenova, P., ... Tjong Kim Sang, E. F. (2008). Overview of the CLEF 2008 Multilingual Question Answering Track. In C. Peters (Ed.), Working Notes for the CLEF 2008 Workshop (pp. 1 - 39). Aarhus, Denmark: Cross Language Evaluation Forum.

Bonnardot L, Liu J, Wootton E, Amoros I, Olson D, Wong S and Wootton R (2014) The development of a multilingual tool for facilitating the primary-specialty care interface in low resource settings: the MSF tele-expertise system.

Olaniyi, O.M., Adewumi, D.O., Oluwatosin, E.A., Arulogun, O.T. and Bashorun M.A. (2011) Framework for multilingual mobile e-voting service infrastructure for democratic governance. Afr. Journal of Comp & ICTs, Vol. 4, No. 3, Issue 2, pp.23–32.


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

JOIV : International Journal on Informatics Visualization
ISSN 2549-9610  (print) | 2549-9904 (online)
Organized by Department of Information Technology - Politeknik Negeri Padang, and Institute of Visual Informatics - UKM and Soft Computing and Data Mining Centre - UTHM
W :
E :,,

View JOIV Stats

Creative Commons License is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.