Development of A Decision Support System on Employee Performance Appraisal using AHP Model

Stephen Fashoto - University of Swaziland, Kwaluseni, Swaziland
Onyebuchi Amaonwu - Kampala International University, Kampala, Uganda
Adenrenle Afolorunsho - National Open University Nigeria, Abuja, Nigeria

Citation Format:



Many employees’ performance appraisal systems lack business standard irrespective of the organization. Performance appraisal system differs depending on the type of work and job description in an organization. Most organizations lack scientific technique for rating their employee’s performances. In this case, a decision support system will help organizations to have a standardize way of performance appraisal and make the appraisal process transparent, fair and just. Analytical Hierarchy Process (AHP) was used in this paper to evaluate employees performances based on five criteria: personal skills, initiatives, teaching quality, method of teaching and research in which case each of the criteria was divided into sub-criteria; and by applying the Decision Support software for evaluating employees performance in line with the individual objectives required to meet the overall organizational mission. The result obtained showed that the consistency ratio (CR) of the five criteria is C.R = 0.0976 which showed that there is consistency in all the criteria in appraising the performance of an academic staff in Kampala International University (KIU) except research. Therefore, personal skills, initiatives, teaching quality and method of teaching are consistent and valid factors while research has not been consistent in appraising an academic staff in KIU despite the weight (47%) attached to it.


Performance appraisal, AHP model and Decision Support System

Full Text:



Akinyokun O. C. & Uzoka F. M. E (2007), “Factor Analysis of the Effect of Academic Staff Profile on the Investment Portfolio of a University”. International Journal of the Computer, the Internet and Management, Vol. 15 #1, pp 51-62.

Fashoto, S.G., F.M.E. Uzoka and G. Okpokpo, 2016. Application of Analytical Hierarchy Process to Optimization of Healthcare financing. Int. J. Behav. Healthcare Res., 10.1504/IJBHR.2016.081070.

Geoff, C. (2004) The Analytic Hierarchy Process (AHP). Pearson Education, Upper Saddle River.

Haag, Cummings & McCubbrey, (2002). Management of Information System for the information age. Third Edition. McGraw-Hill Irwin.

Islam, R & Rasad, S. M (2006) “Employee Performance Evaluation by the AHP: A Casa Study”. Asia Pacific Management Review, 11(3), 167 – 176.

Longenecker, C. O., & Fink, L. S. (1999). Creating effective performance appraisals. Industrial Management, 41(5), 18.

Luiz, F. A & Renata, M. A, (2012) “Performance Evaluation in Assets Management with the AHP”, Pesquisa Operacional (2012) 32(1): 31-53. 2012 Brazilian Operations Research Society Printed version ISSN 0101-7438 / Online version ISSN 1678-5142

Mohrman, A. M., Resnick-West, S. M., and Lawler III, E. E.(1989),“Designing performance appraisal systems: Aligning appraisals and organizational realities”,ISBN: 978-1-55 542-149-6, 1989, accessed 2012

Murphy, K., & Cleveland, J. (1991). Performance Appraisal: An Organizational Perspective. Needham Heights, MA: Allyn & Bacon.

Power, D. J. (2002). Decision support systems: Concepts and resources for managers. Westport, CT: Greenwood/Quorum.

Russell, Roberta S. & Taylor III, Bernard W., (2003), “Operations Management” 4th edition. Upper Saddle River, New Jersey: Prentice Hall.

Saaty T. L. (1977), “A Scaling Method for Priorities in Hierarchical Structures”. Journal of Mathematical Psychology, 15(3): 234–281.

Saaty, T. L. (1988), “Multi-Criteria Decision Making: The Analytical Hierarchy Process; Revised and published by the author; Original version published by McGraw-Hill, New York, 1980.

Saaty, T. L. (1990), “How to make Decisions: The Analytical Hierarchy Process”, European Journal of Operation Research, Vol. 48 9 – 26.

Shaout, A & Yousif, M. K, (2014) “Performance Evaluation – Methods and Techniques Survey” :International Journal of Computer and Information Technology (ISSN:2279 – 0764), Volume 03 – Issue 05.

Sweta, Jitendran & Bhawana, (2012). Implementation of Analytical Hierarchical Process to support decisions in Employee Performance Appraisal, International Journal of Computer Science and Information Technology & Security (IJCSITS), Vol. 2 No.2, pp. 435-438


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

JOIV : International Journal on Informatics Visualization
ISSN 2549-9610  (print) | 2549-9904 (online)
Organized by Department of Information Technology - Politeknik Negeri Padang, and Institute of Visual Informatics - UKM and Soft Computing and Data Mining Centre - UTHM
W :
E :,,

View JOIV Stats

Creative Commons License is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.